Term and Conditions of Use


           This website including design, text, graphics and the selection and arrangement thereof as well as any sub-site accessible through this homepage, which you are now visiting, is operated, controlled and maintained by Thai Airways International Public Company limited (hereinafter "Thai Airways”) from its headquarters located at 89 Vibhavadi Rangsit Road, Chattuchak, Bangkok 10900 Thailand. It is to educate, inform, update and communicate with those who seek to use the on line services provided by Thai Airways, and are keen in doing so. Please note that when you enter any sub-site accessible through this homepage, such sub-site may have its own terms and conditions of use, which is specific to such sub-site. When you access, browse or use this website you accept and agree, without limitation or qualification, the terms and conditions set forth below and any additional terms and conditions of use set forth in any sub-site. this website is owned by Thai Airways and may be accessed in Thailand and abroad. For data protection purposes, Thai Airways is the controller unless otherwise noted. Information may be stored, accessed, and used in jurisdictions whose privacy laws may be different and less protective than those of your home jurisdiction


IF YOU DO NOT AGREE TO BE BOUND BY TERMS AND CONDITIONS OF USE AS FOLLOWS OR AS SET FORTH IN THE SUB-SITE, PLEASE EXIT THIS WEBSITE. THE TERM OF “WEBSITE” SHALL MEAN TO INCLUDE ANY OF SUB-SITE ACCESSIBLE THROUGH THIS HOMEPAGE. TERMS AND CONDITIONS OF USE OF THIS WEBSITE


Submission of Your Business Information

Thai Airways offers services to you for online payment service for cargo import handling charge. Your submission of information via this website or email constitutes your consent to the use of such information as described in these Terms and Conditions of Use in effect at the time of submission. You also grant consent to either Thai Airways or private networks to update the information submitted by you or by other users relating to you by modifying, making changes thereto or add to the information as may be necessary.


Collection of Your Personal Information

When you visit this website, certain kinds of information, such as the website that referred you to us, your IP address, browser type and language, and access times, may be collected automatically as part of the website’s operation. Thai Airways also may collect navigational information, including information about the pages you view, the links you click, and other actions taken in connection with the site.


Thai Airways may combine your visit and navigational information with personal information that you provide (if any). You may always choose not to provide personal information, but if you so choose, certain services may not be available to you. Personal information (e.g., your username and password, your name, your company, your mailing address, email address, and phone number) is collected when you register. Additional personal information (e.g., your credit card number and billing address) is collected to process transactions or to provide you with services.


Use of Your Personal Information


Thai Airways collects and uses your personal information to operate and improve our websites, to process your transactions, to provide customer services, to perform research and analysis aimed at improving our services and technologies, and to display content that is customized to your interests and preferences.Thai Airways also uses your personal information to communicate with you. Thai Airways may send transaction-related communications such as welcome letters, billing reminders, and other documents from time to time. Thai Airways may also send you surveys or marketing communications to inform you of new services or other information that may be of your interest. If you do not wish to receive marketing communications, you may adjust your “Personal Information Preferences” as described in the “unsubscribe” instructions included within each email communication. Please keep in mind that, if you choose not to receive marketing communications, you will continue to receive transactional or account communications (e.g., confirmation emails and account balance statements).


Personal information collected by Thai Airways may be stored and processed in Thailand or any other country in which Thai Airways or its affiliates, subsidiaries or agents maintain facilities, and by using our sites or services, you consent to any such transfer of information outside of your country. Except as disclosed in these terms and condition of use, Thai Airways does not share your personal information with any outside parties unless otherwise specifically given consent by you.


Thai Airways may share your information with service providers who perform services on our behalf. For example, Thai Airways may hire other companies to handle the processing of payments, to provide data storage, to host websites, to assist in direct marketing, to conduct audits, etc. Those companies will be permitted to obtain only the personal information they need to provide the service. They are required to maintain the confidentiality of the information and are prohibited from using it for any other purpose. Information about our customers, including personal information, may be disclosed as part of any merger, acquisition, or sale of the company and/or its assets, as well as in the unlikely event of insolvency, bankruptcy, or receivership, in which personal information would be transferred as one of the business assets of the company. Thai Airways will notify you of such an occurrence.


Thai Airways reserves the right to disclose your personal information if required to do so by law, or in the good-faith belief that such action is reasonably necessary to comply with legal process, respond to claims, or protect the rights, property or safety of our company, employees, customers, or the public.


Restriction on Use of Downloaded Material

You are permitted to download onto your PC any part of the content of this website relating to your information for your commercial use.


Rights in Contents of this Website

All text, animation, audio and video components of the contents of this website are protected by copyright in Thailand and under various foreign laws and treaties. You may not use Thai Airways’s copyrighted materials except in accordance with these Terms of Conditions of Use. Some of the contents of this website are the subject of copyright, trademark, publicity, privacy and other rights owned by other parties besides Thai Airways. Use by you of such materials other than in accordance with these Terms and Conditions of Use may infringe the rights of such other parties.


Transmitted Material

Internet transmissions are never completely private or secure. You understand that any message or information you send to this website may be read or intercepted by others unless there is a special notice that a particular message (for example, credit card information) is encrypted (sent in code). Sending a message to Thai Airways’s website does not cause Thai Airways to have any special responsibility to you. Given the nature of the website and technology in place, Thai Airways cannot verify the accuracy of statements or information that you place on or to Thai Airways’s website. Even though Thai Airways has full control over the systems that Thai Airways currently operates on, Thai Airways is not in a position to investigate and confirm the accuracy of your statement or information. Accordingly, we do not make any representations, nor do we endorse the accuracy, completeness, timeliness, or reliability of any advice, opinion, statement or other information available through Thai Airways’s website. Your may rely on such materials solely at your own risk. Thai Airways does not assume responsibility for materials contained in postings, but we do reserve right to remove or modify such materials at Thai Airways’s own discretion for any reason.


Responsibility for User’s Material

You are prohibited from posting or transmitting any defamatory, libelous, obscene, pornographic, profane, threatening or unlawful material or any material that could constitute or encourage conduct that would be considered a criminal offence or give rise to civil liability, or otherwise violate any law. Although Thai Airways may from time to time monitor or review postings, transmissions and the like on the website, Thai Airways is under no obligation to do so and assumes no liability or responsibility arising from the contents of any such communications or for any defamation, error, inaccuracy, libel, obscenity or profanity contained in any such communication. Thai Airways may change, edit, or remove any user material, information or communication that are illegal, indecent, obscene or offensive, or that violate Thai Airways’s policies in any way. Thai Airways will fully co-operate with any law enforcement authorities or court order requesting or directing Thai Airways to disclose the identity of anyone posting such materials.


Thai Airways’s Right to Users’ Material

If you send any communications or materials to the website by electronic mail or otherwise, including any comments, data, questions, suggestions or the like, all such communications are, and will be treated as, non-confidential and non-proprietary. Thus, you give up any claim that any use of such material violates any of your rights including moral rights, privacy rights, proprietary or other property rights, publicity rights, rights to credit for material or ideas, or any other right, including the right to approve the way Thai Airways uses such material.


Any material submitted to this website may be changed, copied, disclosed, performed, reviewed, published, transmitted or used by Thai Airways anywhere in the world, in any media, forever. Furthermore, Thai Airways is free to use, without any compensation to you.


Thai Airways Makes No Warranties and Assumes No Liability

This website and its content linked to from this website are provided "as is" and without warranties of any kind, express or implied, including, but not limited to, implied warranties of merchantability, fitness for particular purpose, or non-infringement. Laws in some jurisdictions may not allow the exclusion of implied warranties, so some of the above exclusions may not apply to you. Thai Airways will not be liable for damages of any kind, including without limitation, special, indirect, incident or consequential damages, even if Thai Airways has been notified of the possibility of such damages. In no event will Thai Airways's damages exceed the cost, if any, paid by you for access to this site. Although Thai Airways expects to update information on this website periodically, Thai Airways can assume no liability for out-of-date or otherwise inaccurate information, including misprints and typographical errors. Thai Airways does not warrant that this website will function and be accessible without interruption, nor does Thai Airways warrant that either this website nor the server that makes it available are and will remain free of harmful material including viruses.


Thai Airways’s Non Liability Regarding Use and Inability to Use the Materials

Under no circumstances shall Thai Airways, its affiliates, and staff be liable for any damages arising out of the use or inability to use the materials in this website or any linked site, even if Thai Airways is advised of the possibility thereof, nor for any claim by a third party.


Thai Airways’s Non Liability Regarding Linked Sites

Links may exist and may from time to time be added to this website in the form of picture, highlighted text, or other indication to allow you to “click” to leave this website and visit linked websites without having to type in the URL address. No links will be given to this website that include or promote pornography, terrorism, racism, political views, and any criminal activity. Any reference to a linked website or third party by name does not constitute or imply its endorsement by us, and you assume all risk with respect to its use. These links are provided for your convenience only. The linked websites are not under the control of Thai Airways, and Thai Airways assumes no responsibility or liability for the contents of any website linked to or from this website. If you choose to visit linked websites, you do so at your own freewill and risk. The fact that a link exists does not imply any approval, endorsement or recommendation from or by Thai Airways of the linked websites, its sponsors or its contents. Thai Airways disclaims all warranties, express, or implied, as to the accuracy, legality, reliability, or validity of any content on any other website.


Your Consent to Monitoring

Access to this website may be monitored for statistical and security purposes. By your use of this website, you consent to such monitoring.


Thai Airways’s Non-Liability for Contents Posted to this Website By Users

There may be areas of this website at which visitors may post questions, information and comments. Although Thai Airways may from time to time monitor or review postings and transmissions on these portions of the website, Thai Airways assumes no obligation to do so. Thai Airways is not responsible for user-posted contents and assumes no liability for any faults therein. You are prohibited from posting or transmitting to or through this website any matter that is libelous, defamatory, obscene, inflammatory, profane, seditious, threatening or otherwise unlawful or offensive, including for example "hate speech"- i.e. language that holds up to contempt or ridicule, or which advocates intolerance of, discrimination against or other injury to, any person or group on the basis of race, ethnicity, color creed, national origin, gender or sexual orientation or a violation of applicable law or that would constitute grounds for civil liability. It is the policy of Thai Airways to cooperate fully with any court order or law enforcement authority that seeks or requires Thai Airways’s aid in identifying anyone posting any asserted unlawful or offensive materials and/or documenting the fact of such posting.


Suggestions and Comments

Thai Airways welcomes you to transmit to this website any non-confidential comments or feedback you may have concerning Thai Airways’s Service. You should not, however, transmit to this website any matter that you do not consider to be free for the taking. Please understand that this website is a public accessable website and that any suggestion or comments transmitted to it will be deemed to be non-confidential and in the public domain and therefore free for Thai Airways to disclose, publish, transmit, broadcast, post, exploit and use for any purpose.


Reservation of Rights and Terms and Conditions of Use Subject to Change

All rights not expressly granted hereby are reserved. Thai Airways reserves the right to add to, change or remove any part of these Terms and Conditions of Use at any time, without notice change. Any changes to these Terms and Conditions of Use or any terms posted on this website apply as soon as they are posted. By continuing to use this website after any changes are posted, you are indicating your acceptance of those changes. You are bound by any such changes and should therefore periodically check these terms and Conditions of Use statement. Thai Airways may add, change, discontinue, remove or suspend any other content posted on this website, including features and specifications of services or products described or depicted on the Site, temporarily or permanently, at any time, without notice and without liability.


Suspension or Termination

Any user or visitor whom Thai Airways determines to have violated any terms and conditions of uses may receive a written warning, and will be subject at our discretion to a temporary suspension of service pending such user’s agreement in writing to refrain from any further violations; provided, however, that if Thai Airways deems it necessary, Thai Airways may immediately suspend or terminate the said user’s service without issuing such a warning. Users deemed to have committed a second violation of any elements of the terms and conditions of uses shall then be subject to immediate suspension or termination of services without further notice.


Law Applicable

Thai Airways maintains and operates this website from its offices in the Kingdom of Thailand. The Terms and Conditions of Uses are governed and interpreted under the laws of the Kingdom of Thailand, without regard to conflict-of-laws principles. If any portion of these terms and conditions of uses is deemed unlawful, void or unenforceable, then that part shall be deemed severable and will not effect the validity and enforceability of any remaining provisions.


Malicious Hacking, Cracking and Scanning

Accessing illegally and/or without authorization to content, services, computers, accounts, or networks belonging to Thai Airways or another party, or attempting to penetrate security measures of Thai Airways or other parties is prohibited and will result in immediate suspension or termination of the use of this website without notice. this includes any activity that might be used as a precursor to an attempted system penetration (i.e. port scan, stealth scan, or other information gathering activity). Thai Airways reserves all rights to report any activity of such nature to the proper authorities as well as providing any information Thai Airways may have to assist the authorities in contacting the party responsible for storing or using of these types of tools.


Accessing Your Personal Information

If you would like to review or revise information that you previously provided to us, you may access your information in the section provide for you in this website. Our Account Executive can also assist you in making any changes if you wish. f you need additional assistance, please contact us at cargoeimport@thaiairways.com. You can expect a response from us within 3 calendar days.


Personal Information Preferences

Thai Airways respects your right to make choices about the use and disclosure of your personal information. If at any time you decide that you do not want to receive marketing communications from us, please let us know by: (1) checking or unchecking the appropriate box on your online registration form; (2) contacting your Account Executive; or (3) sending an email to cargoeimport@thaiairways.com.


If you choose not to receive marketing communications, please be advised that you will continue to receive transactional or account communications (e.g., confirmation emails and account balance statements).


Use of Cookies and Other Technologies

Thai Airways uses “cookie” to enable you to sign into our services and to help personalize your online experience. A cookie is a small text file that is placed on your hard drive. Cookies contain information, including personal information, that can later be read by a web server in the domain that issued the cookie to you. The information that cookies collect includes the date and time of your visit, your registration information, and your navigational and service usage history.

Cookies offer you many conveniences. They allow us to identify registered users when they return to the website so that they can retrieve previous image search results or access. Cookies also save you time by eliminating the need to repeatedly enter the same information.

In some cases, our third-party service providers may use cookies on our sites. Thai Airways has no access to or control over these cookies. These terms and conditions of use covers the use of cookies by Thai Airways only, and does not cover the use of cookies by third parties.

You have the ability to accept or decline cookies. Most browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies. If you choose to decline cookies, you may not be able to sign in or use other interactive features of our sites and services that depend on cookies. In addition to cookies, we may use other technologies, including single-pixel gifs (also known as web beacons) on our websites and in promotional e-mail messages or newsletters. These tiny electronic images assist us in determining how many users have visited certain pages or opened messages or newsletters. We do not use these images to collect personal information.


Security of Your Information

The security of your information either personal information or business information is important to us. Thai Airways follows generally accepted industry standards to help protect your information. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while we strive to protect your information, Thai Airways cannot guarantee its absolute security. If a password is used to protect your account and information, it is your responsibility to keep your password confidential.


The information contained in this website is for general information purposes only and is provided by Thai Airways International Public Company Limited. While we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.




Cargo operation Thai Airways International Public Co., Ltd.

Tel. 02-1374200


2009 Copyright Thai Airways International Public Company Limited All rights reserved. Terms and Conditions of Use